Updated 9th February 2021
Terms and Conditions
Our website address is www.lecochonaveugle.uk
Overington and Roberts Ltd (Trading as Le Cochon Aveugle)
Company Number: 08829200
Registered Address: 37 Walmgate, York, YO1 9TX
VAT Number: GB 194801001
Telephone Number: 01904 640222
Email: contact@lecochonaveugle.uk
Restaurant Bookings
We require a debit or credit card to secure a reservation. This information will be stored securely and your card will not be charged, except in breach of our cancellation policy below. There is a £25 per person deposit for group bookings for our private dining room, payable upon booking. This is fully refundable, providing there are no cancellations (partial or whole) within 72 hours of the booking.
If you are unable to honour your original reservation, you must either cancel your reservation or notify us of any changes to the number of guests by no later than 24 hours before the reserved time. You are able to do this by telephone on 01904 640222 or by email via booking@lecochonaveugle.uk
Failure to adhere to this cancellation policy will result in a £25 charge (Saturday lunch) or £50 charge (evening) per non-attending guest to your debit or credit card.
New Years Eve / Valentines Day
Full pre-payment is required at the time of booking. If you are unable to honour your original reservation, you must either cancel your reservation or notify us of any changes to the number of guests by no later than 1 week before the reserved time. You are able to do this by telephone on 01904 640222 or by email via contact@lecochonaveugle.uk. Failure to adhere to this policy results in the booking becoming non-refundable.
Guest Chef Nights / Special Events
Please note that full pre-payment is required at the time of booking for our special events and this ticket/booking is non-refundable and non-transferable between dates should there be any cancellations or changes to the booking. No vouchers or any other promotions may be used in conjunction with our special events. Due to the nature of the menu and event, we may not be able to cater for any dietary requirements.
Takeaway Service
Unless specified otherwise, all orders are final and non-refundable.
All orders must be received by the cut-off point specified. Any orders received after this time may be cancelled or rolled forward to the next available delivery or collection slot at our discretion.
You must inform us of any specific dietary requirements at the time of ordering. If we are unable to meet your dietary requirements, we may cancel your order and refund your payment, or offer you a suitable alternative at our discretion.
You will be provided full cooking instructions with your order, if applicable, which must be followed carefully. In the event of lost or missing cooking instructions, please contact us.
You must provide us with a valid full address and postcode. At present we only deliver within 5 miles driving distance of our restaurant. If your address does not fall into this area, you will only be able to order via ‘Click & Collect’. Click & Collect orders must be collected on the date and time specified; failure to do so will unfortunately result in the forfeiture of your meal without refund.
There is a minimum spend of £25.00 for collection, and £50,00 for delivery, across all the items we sell on our site.
In rare circumstances, our menus may be subject to change owing to availability of ingredients.
In the event of a website error, we reserve the right to cancel your order and refund your payment for any delivery addresses that fall outside our delivery area, or request you collect from our restaurant (at our discretion).
For any orders containing alcoholic items, both the person placing the order and the person receiving the order must be aged 18 years or over. We reserve the right to request proof of age and refuse service of any alcoholic items without refund. Acceptable forms of ID include a valid driving licence or passport.
Social Distancing
During the present lockdown situation and in line with available government advice, we will be maintaining a strict social distancing policy at all times. We will be carrying out doorstep deliveries only. Please respect a 2 metre distance when collecting any orders from our restaurant and form a safe, orderly queue; we will be serving one person at a time.
Gift Vouchers
You have a 14-day cooling-off period from when gift vouchers are delivered to cancel your order and return for a full refund, including any delivery charges you have paid. You may notify us of your intent to cancel by email or in writing to our registered business address, providing your name, order number and contact details.
You have 14 days to return the goods from the date you notify us that you wish to cancel. All gift vouchers must be returned in their original, saleable condition without damage. We reserve the right to refuse returns or make reasonable charges for any damaged or missing items. You are responsible for any costs involved in returning the goods to us.
Any refunds issued for cancelled orders will be processed to the original payment method within 14 days of receiving the gift vouchers back in a satisfactory condition to our premises.